Privacy and cookie statement - Conditions of use

Who processes your personal data?

The internally independent Flanders Innovation & Entrepreneurship of the Flemish Region (hereinafter "Flanders Innovation & Entrepreneurship", "we", "us", "our"), with its office at Koning Albert II-laan 35, 1030 Brussels, is the administrator of this website and as such is responsible for processing the personal data collected via this website.

Flanders Innovation & Entrepreneurship is committed to respecting your privacy. This is why most of the information on the website is available without the need to provide personal data.

If you have any questions about how we process your personal data, please feel free to contact the Data Protection Officer ('DPO' or 'FG') of the Flanders Innovation & Entrepreneurship by sending an email to You can also contact the DPO to share comments and suggestions and to exercise your rights (see below).

What personal data do we collect and in what ways?

Personal data is data that can be used to identify you or establish a link with you as a natural person.

In cases where Flanders Innovation & Entrepreneurship requests your personal data, this data will be treated in accordance with the provisions of the General Data Protection Regulation (GDPR/AVG), and with the provisions of the federal and Flemish regulations on the protection of natural persons with regard to personal data processing. Such cases include:

  • your information request (including making an appointment)
  • a service you require (including receiving our newsletter)

When you contact us through the website, we collect your identifier details (i.e. first name, last name, company name, company number, email address, phone number and postcode) and your message. For subscribing to our newsletter, we collect only your email address. Flanders Innovation & Entrepreneurship gives you the following guarantees in this regard:

  • Your personal data is only collected and processed
    • in order to provide the information you have requested
    • and/or to provide the services you require
  • The processing of your personal data is limited to the intended and aforementioned purposes.
  • We do not keep your personal data any longer than necessary for the purposes mentioned above.

Do we share your personal data with others?

In some cases, for certain specific services, we rely on third parties (e.g. the network of service providers affiliated with VLAIO (such as Team Bedrijfstrajecten vzw, IT or cloud provider) to process your data. We provide your data to such processors exclusively to enable them to provide the relevant service. Such third parties may also sometimes collect personal data or other information at our instructions, representing us. We monitor and control this data use at all times.

Are your personal data transferred outside the European Union?

In principle, we do not forward your data to countries outside the European Economic Area (European Union and Iceland, Norway and Liechtenstein) or international organizations. In an exceptional event where we are necessitated to do so, we will implement all possible measures to ensure that your data is protected as set out in the European, federal and Flemish regulations.

What are your rights?

You always have the right to request us to access, restrict, correct or delete your personal data. You have the right to object to the processing of personal data, to lodge a complaint with the competent supervisory authority, or to request us to transfer this data. The options to exercise these rights apply in accordance with the provisions of the General Data Protection Regulation (GDPR / AVG).

You also have the option to unsubscribe from our newsletter at any time.

To exercise your rights, please feel free to contact VLAIO's Data Protection Officer by sending an email to

How is your personal data secured?

We take appropriate technical and organizational measures to protect your data from loss or unauthorized use.

Confidentiality and secrecy of personal data and other information

We are aware of the potentially sensitive nature of the information that entrepreneurs provide to us in confidence. Flanders Innovation & Entrepreneurship therefore ensures that all personal data and other information you provide to us is treated with the highest confidentiality, and guarantees its secrecy. We impose strict confidentiality as an absolute obligation on all persons we work with. We do not disclose any information to third parties other than as described above (under "Do we disclose your personal data to others"), either verbally or in writing, unless you issue your prior consent.


We keep track of your data in order to ensure optimal user experience. Every interaction between a user and the chatbot is stored. This helps us train the chatbot, enabling it to become smarter and better. Saving call details also enables live chat. The person helping you can read previous interactions, which enables them to help you faster. VLAIO certainly does not ask to share personal data in the chatbot. This chat can be used to improve natural language processing (NLP) functionalities. We process your questions and information in accordance with our privacy policy.


We use cookies on this website.

Cookies are small data or text files that are installed on your computer or mobile device when you visit a website or use a (mobile) application. The cookie file contains a unique code that allows for recognizing your browser during the visit to the website or during successive repeated visits. Cookies may be placed by the server of the website or application you are visiting, or by third-party servers that may or may not be tied to this website or application.

Cookies generally make the visitor's interaction with the website or application easier and faster, and help the visitor navigate between different parts of a website or application.

You can refuse the installation of cookies through your browser settings. You can also delete already installed cookies from your computer or mobile device at any time. We are happy to refer you to the official websites of the browser you use to explore the details.

If you disable cookies, please keep in mind that certain graphics may not look their best, or you may not be able to use certain functionalities.

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General information

We have the right to modify and amend this statement. We always report changes and updates through the website.

Terms of Use

Use of this website is subject to the terms of use set out below. You are expected to take note of these Terms of Use, and to accept these without reservation.

Using the portal site

Flanders Innovation & Entrepreneurship pays a great deal of attention and care to this website and is committed to ensuring that all information is as complete, correct, understandable, accurate and up-to-date as possible. Despite all continuous efforts, Flanders Innovation & Entrepreneurship is unable to guarantee that the information made available is complete, correct, accurate or up to date. If the information provided on the website has any shortcomings, the Flanders Innovation & Entrepreneurship will make every effort to correct it as soon as possible.

If you find any inaccuracies, please contact the site administrator. For further contact information, click on 'Contact' in the navigation bar.

Hyperlinks and references

This website provides hyperlinks to other websites of governments, agencies or organizations to refer you to information sources managed by third parties. Flanders Innovation & Entrepreneurship does not have any technical or content-related control or authority on such external sites. This is why it cannot offer any guarantees regarding the completeness or correctness of the content, nor regarding the availability of such websites and information sources. The hyperlinks to other sites that this site contains do not imply any endorsement or validation of the external site or its content. The links are provided for your information and convenience only. Flanders Innovation & Entrepreneurship accepts no liability for direct or indirect losses resulting from viewing or using such external websites and their content.

Intellectual property rights

You have the right to consult, download for personal use and reproduce the information on this website, provided that you mention the source, in accordance with the provisions of the Act of 30 June 1994 on copyright and related rights.

However, this permission does not apply to any texts covered by explicit statements of restricted use. Prior permission is always required for the reproduction or use of multimedia information (sound, images, software, etc.). About the reproduction of the information, please contact the site administrator. For further information, click on 'Contact' in the navigation bar.

Flanders Innovation & Entrepreneurship reserves all intellectual property rights to the website and the information made available.